Refund Policy

At Leiboot, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible, items must be:

Unused, unwashed, and in their original condition.

With all original packaging and tags attached.

Returns that do not meet these requirements may not be accepted.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note: Shipping costs are non-refundable.

3. Exchanges

If you would like to exchange an item for a different color, size, or style, please contact our customer service team before sending it back.

Exchanges are subject to product availability.

4. Non-Returnable Items

Certain items cannot be returned:

Gift cards

Final sale or clearance items

5. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., defective or incorrect item).

We recommend using a trackable shipping service to ensure your return is received.

6. Damaged or Incorrect Items

If you receive a defective or incorrect product, please contact us immediately with your order number and photos of the item. We will arrange a replacement or full refund at no additional cost.

7. Contact Us

For return or refund requests, please reach out to our customer service team:

📩 Email: support@leiboot.com

We will respond within 24–48 hours (Monday–Friday).