FAQ

1. What materials are your scarves made of?

Our scarves are crafted from a variety of premium fabrics including silk, cotton, wool, and linen. Each product page specifies the exact material composition so you can choose what best suits your needs.

2. How do I care for my scarf?

• Silk scarves: Dry clean recommended; avoid prolonged exposure to sunlight.

• Cotton and linen scarves: Hand wash in cold water with mild detergent; lay flat to dry.

• Wool scarves: Dry clean or gently hand wash in cold water; avoid twisting or wringing.
  Proper care will help maintain the softness, color, and longevity of your scarf.

3. Do you ship internationally?

Yes! We offer worldwide shipping. Delivery times and costs vary depending on your location. You can see the estimated shipping time at checkout.

4. How long will it take to receive my order?

Processing usually takes 1–3 business days. Shipping typically takes:

• Domestic orders: 3–7 business days

• International orders: 7–15 business days
  Please note: Delays may occur during peak seasons or due to customs clearance.

5. Can I return or exchange my order?

Yes. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order. Items must be unused, in original condition, and with tags attached. Please refer to our Refund Policy for more details.

6. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

7. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to check the delivery status on the carrier’s website.

8. How do I contact customer service?

You can reach us anytime at 📩 support@leiboot.com. Our customer support team will respond within 24–48 hours (Monday to Friday).